SHOPPING & PAYMENTS
How do I place my order on LUBNAN website?
Go to our main navigation bar, browse items by category, and select the items you want to buy. After finalizing your choice(s) go for checkout, and select your shipping methods and payment options. Once you have made the payment your checkout will be complete.
Can I ship different items to different shipping addresses?
We process one shipping address per order. If you would like to ship to different addresses you could consider placing separate orders and making payments for them separately.
How do I check my order status?
Simply go to the Track Your Orders page. Please have your order number handy to insert into the required field.
Do I have to sign up for an LUBNAN account to buy something at lubnanbd.com?
You are not required to create an account to place an order. You will have the option to simply proceed as a guest shopper. However, you may be missing out on several benefits available to registered users.
What forms of payment does LUBNAN accept for online purchase?
We accept payments by Visa and MasterCard, American Express (debit, credit and gift cards), as well as payments by bKash, Rocket also all mobile banking and cash-on-delivery.
When will my credit card be charged?
Your card will be charged after your card has been approved through SSL COMMERZ secured payment gateway.
What currency will my order be billed in?
Your billing amount will be shown in Bangladeshi Taka on the payment gateway.
Can I use gift voucher as a mode of payment online?
Unfortunately we are unable to offer you this option at the moment.
SHIPPING & DELIVERY
How long will it take to receive my order?
Standard shipping time is 3-4 business days and express shipping is 48 hours.
How is my order shipped?
We ship to your address (within Bangladesh) via courier services from our warehouse in Dhaka, Bangladesh. Once you check out, a courier service will automatically be assigned to your order based on the shipping address you have provided
How much does LUBNAN charge for delivery?
Our standard shipping charges start from BDT 80 taka for inside Dhaka & Outside Dhaka charges start from BDT 120 taka.
Can I change my shipping address after placing my order?
Please contract with customer care within 12 hours.
I confirmed my order, but was later informed that my order got cancelled. Why did that happen?
Some of possible reasons for which your order may be cancelled include:
- You provided an incorrect address
- Your credit or debit card payment was declined by the financial institution
- The recipient at the shipping address you have provided refused to receive your ordered products
- The recipient at the shipping address you have provided was unavailable
Does LUBNAN deliver products outside of Bangladesh?
Currently we are unable to ship products outside of Bangladesh. However, you can place an order from outside of Bangladesh and we can deliver it to your friends and family in Bangladesh.